Shelter Officer

Organizational Background

• LWF World Service is the humanitarian and development arm of the Lutheran World Federation, working globally across 25 countries. The LWF Ukraine Country Programme was established in 2022 and is coordinated from a main office in Kharkiv and a satellite office in Kyiv, with programming across Kharkiv and Sumy oblasts spanning shelter, winterization, education, protection, mental health and psychosocial support (MHPSS), WASH, and livelihoods.
  
  Position Summary
  
  The Shelter Program Officer supports the implementation of shelter and collective site activities under the direct supervision of the Shelter Coordinator. This includes conducting field-level assessments, monitoring site conditions, supporting distributions and repairs, engaging directly with communities and local implementing partners, relevant clusters, local authorities, and helping ensure adherence to humanitarian standards, protection principles, and accountability to affected populations.
  
  Key Responsibilities
  
  1. Shelter Programming and Field Implementation
• Support the implementation of shelter rehabilitation, winterization, and collective site improvement activities.
• Conduct field visits to monitor shelter repair works, contractor performance, and project progress.
• Assist in technical assessments of damaged houses, collective sites, schools, and other shelter facilities.
• Support the preparation and verification of Bills of Quantities (BoQs), technical specifications, and scope of works.
• Monitor quality and compliance of shelter interventions against approved designs and standards.
• Help ensure shelter activities adhere to Sphere Standards, Shelter Cluster guidelines, & LWF internal standards
• Identify implementation issues and propose timely corrective action
  2. Collective Site Support
• Assist in monitoring and supporting collective sites and IDP accommodation facilities.
• Conduct regular site visits and identify repair, accessibility, protection, and maintenance needs.
• Support coordination with collective site management and local authorities.
• Maintain updated information on site conditions, occupancy, and priority needs.
  3. Coordination & Stakeholder Engagement
• Liaise with local authorities, collective site management bodies, partners, and community committees at the field level.
• Support the Shelter Coordinator's representation of LWF in coordination meetings (Shelter NFI Cluster, local administration meetings) as required.
• Support community participation mechanisms, including feedback channels and site committees.
• Contribute to contingency plans for site safety, winterization, fire safety, and emergency responses.
  4. Protection, Accountability, and Community Engagement
• Identify protection risks, refer cases to the protection team, and help ensure IDPs have safe access to services.
• Promote the inclusion of persons with disabilities, older persons, and individuals with specific needs.
• Support the functioning of community complaints and feedback mechanisms and help ensure they are acted upon.
• Conduct awareness sessions on safety, rights, and available services.
  5. Monitoring, Reporting, and Documentation
• Conduct regular site monitoring visits and record updates on conditions and needs.
• Maintain clear documentation of shelter/NFI distributions, site repairs, and service maps.
• Support partners on-site, monitor their work, and provide timely feedback to the Shelter Coordinator.
• Support data collection for assessments, evaluations, proposal development, and donor reporting, including cluster reporting.
• Contribute site-level information and analysis to weekly/monthly reports prepared by the Shelter Coordinator.
  6. Team Support & Capacity Building
• Supervise Community Facilitators, volunteers, and enumerators on a day-to-day basis.
• Provide on-the-job coaching and guidance on shelter/site management standards.
• Support partner organizations involved in site management and shelter activities.

4. Required Qualifications

Education

• Bachelor's degree in Civil Engineering, Architecture, Social Sciences, or a related field.

Experience

• At least 2–3 years of experience in humanitarian shelter, site support, or related fields.
• Experience working with displaced populations and collective shelters is an asset.
• Prior work with INGOs, UN agencies, or Shelter/Site Management Clusters is an asset.
• Experience supporting coordination with local authorities and community structures.

Technical Skills

• Basic knowledge of Sphere Standards, Shelter Cluster guidelines, and site management frameworks.
• Basic understanding of construction, maintenance, or engineering principles.
• Experience in assessments, data collection, and reporting.
• Proficiency in basic data collection and reporting tools (e.g., Excel, mobile data collection apps).

Soft Skills

• Strong communication and interpersonal skills.
• Ability to work independently and under pressure.
• Good planning and organizational abilities.
• Cultural sensitivity and respect for diversity.

5. Languages

• Fluency in English and Ukrainian required.

6. Safeguarding Responsibilities

• Uphold and promote LWF safeguarding, PSEA, and child protection standards.
• Ensure all site volunteers and enumerators sign and comply with safeguarding policies

7. Travel Requirements

• Frequent travel to collective sites and field locations across Kharkiv and Sumy oblasts.

What we offer

• Highly competitive salary for the right applicant.
• Paid business trips and secondments.
• Good working conditions in an international environment.
• Opportunities for professional growth and self-development.
• Medical insurance for the position holder.
• Remote work for necessary
• 24 days of annual leave.

How to apply: Please send your CV and a Сovering Letter in English to .  Subject line should contain “ Shelter  Officer”. Only short-listed candidates will be invited for interviews